Customer care

App Support

Help is available inside the Moe Maintenance app for service requests, appointments, invoices, properties, and account questions.

Get help in the app

  1. Open the Account tab.
  2. Select Help and support.
  3. Choose a topic, enter the details, and send your message.

For a job-specific question, open the job or service request and use its contact-office option so the message includes the right context.

Account access

For password or sign-in help, call the Moe Maintenance office at (217) 722-5379.

Before reporting a problem

  • Confirm your iPhone is running iOS 17 or later.
  • Install the newest build shown in TestFlight.
  • Include the screen name and the action you were attempting in your feedback.

Privacy

Read how the service handles customer information in the Moe Maintenance Privacy Policy.